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KMID : 0922320220290010040
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Journal of Korean Academic Society of Home Care Nursing
2022 Volume.29 No. 1 p.40 ~ p.49
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Factors Affecting Nursing Service Quality of Nurses at Local Medical Centers for COVID-19 Patients
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Kwak Min-Jung
Kim Hee-Kyung
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Abstract
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Purpose: This study aimed to analyze the effects of fatigue, resilience, and self-leadership on nursing service quality of local medical center nurses who nursed COVID-19 patients.
Methods: The participants were 135 nurses who worked at regional public hospitals located in H-gun, G, and C-city in province C. The collected data were analyzed using descriptive statistics, t-test, analysis of variance (ANOVA), Pearson’s correlation coefficients, and stepwise multiple regression using IBM SPSS Statistics version 25.
Results: The participants’ nursing service quality showed significant positive correlation with resilience (r=.53, p<.001), and self-leadership (r=.60, p<.001). The factors affecting participants’ nursing service quality were commitment to self-leadership (β=.57, p<.001) and work position (chief nursing officer) (β=.26, p<.001), which explained 42% of the participants’ nursing service quality.
Conclusion: During a crisis such as the COVID-19 pandemic, it is necessary to help nurses enhance their self-leadership skills and build their career continuously by developing relevant policies, systems, and nursing intervention programs. Future studies could expand the knowledge base by including more participants to explore other ways to improve nursing service quality during the COVID-19 pandemic.
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KEYWORD
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COVID-19, Leadership, Nurses, Nursing service, Resilience
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